- Is everything really included in one price?
- Yes. €250 one-off setup per property, €30/month platform fee per property, and 20% performance fee only on bookings we generate. All six pillars — marketing, pricing, guest ops, local coordination, Portuguese fiscal compliance and the owner dashboard — are included.
- Do you file my IRS?
- No — that's your accountant's job. We handle the short-let specific fiscal filings: certified invoices to AT under your NIF, SIBA per booking, Modelo 30 XML to AT, the Municipal Tourist Tax, INE (IPHH/IPCAMP) and COPE to Banco de Portugal. Your accountant uses our monthly statements for the yearly IRS declaration.
- What if a guest damages the property?
- Platform security deposits and your property insurance cover damage. We file the claim on your behalf and coordinate evidence, but liability sits with the guest, the platform's protection scheme and your insurer — not with us.
- Who handles check-in and key handover?
- A smart lock we provision at onboarding, or your key-holder. Codes are generated and delivered automatically to each guest. The physical presence, if any, is your local team.
- What happens if something breaks mid-stay?
- We notify you and your maintenance contact immediately with context. You dispatch the fix. We keep the guest informed throughout, so you don't have to.
- Can you recommend trusted local providers?
- Yes. Our Resources section lists vetted partners for cleaning, pool and garden, maintenance, smart locks, AL insurance, photography and more. You contract them directly — no middleman, no markup.