Guest Operations. — what's included, in detail.
The entire guest lifecycle automated — from first message to review — so nobody needs to be on the ground and you never touch an inbox.
Included in €250 setup + €30/mo + 20% — per property.
How it works
Every booking triggers the same predictable sequence: confirmation, pre-arrival with the online check-in link, ID capture (required for SIBA), smart-lock code the morning of arrival, welcome message with the digital guide, mid-stay check, checkout instructions and — after departure — an automatic review request in the guest's language.
When a guest replies with a real question, we answer it. Concierge queries — restaurants, beach access, golf tee-times, transfers — get answered from a knowledge base you approve, so the tone matches your property. Reviews get a personal response in your voice, not a generic 'thanks for staying!' template.
What's included
- ✓Auto guest messages (email + SMS) across the booking lifecycle
- ✓Online check-in form with ID capture
- ✓Smart-lock code generation and delivery
- ✓Digital concierge — local guide, restaurants, activities
- ✓Review management — auto-request + owner-tone responses
Common questions
- In which languages?
- English, Portuguese, French, German, Spanish and Dutch out of the box.
- Do you handle disputes?
- Yes — platform disputes, chargebacks and Resolution Center cases. You get informed, we file the response.
Ready to hand this pillar off?
No lock-in. Live on every channel within a week.
Contact us